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Returns

I CHANGED MY MIND. CAN I CANCEL MY ORDER AND GET MY MONEY BACK PLEASE?

we do not issue refunds once the order is in the “shipped”. however, if you contact us quickly after making the order, we can cancel your order and refund your money.

 

CAN I EXCHANGE AN ITEM FOR A LARGER OR SMALLER SIZE?

if you choose the wrong size, unfortunately we cannot offer a free exchange. all of our products have different measurements, so it is very important to compare the measurements in each product to the measurements of a garment you already own at home for accuracy. want more information about measurements or a specific product? email us.

 

NON-QUALITY PROBLEM

orders signed within 7 days:
we provide "7 days no reason return/exchange". that is, if you simply do not like it you can return freely. on this condition, buyer bear 2 ways shipping when returning to our address, which means buyer have to pay the return shipping, and deduct $9-$50 (depends on the item weight) from refund as shipping cost of our sent parcel.
orders signed beyond 7 days:
unfortunately in most cases, we cannot offer a free return/exchange. but we can help offer a low cost alternative if you bring up the issue to us. email us.

 

QUALITY PROBLEM

we offer free returns/exchanges if there are any defects associated with the merchandise that are a result of our fault. if a problem is present, please inform us within 7 days of receiving.
provide below information by email
• order number, name, and email
• the SKU of the products which need to return or exchange
• evidence pictures to shown faulty items

 

CONTACT: INFO@MOLDSY.SHOP

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